Responsible Gaming

Responsible gaming is a core principle at mrpacho.games: we aim to ensure that entertainment through our platform remains a conscious, informed, and enjoyable activity. Our goal is to empower every player to make well-considered decisions regarding their gambling, supported by clear information and dedicated assistance. Should you need guidance or help relating to your gaming behaviour, the mrpacho.games team is committed to providing professional, confidential, and non-judgmental support at all times, in line with best practice and Australian regulatory requirements.

Risk Awareness

OBSERVE: Some players may face challenges managing their gaming activities. Recognising the early signs of unhealthy gambling habits is critical to preventing harm.

EXPAND: Observable indicators of potential gambling addiction include:

• Preoccupation with Gambling: Frequently thinking about betting or planning the next gaming session outside of playing hours.
• Chasing Losses: Placing additional bets with the aim of recovering previous losses.
• Increasing Stakes: Raising bet amounts to regain excitement or feelings of control.
• Neglecting Responsibilities: Missing work, study, or personal obligations in order to gamble.
• Concealing Behaviour: Hiding gambling activities from family, friends, or colleagues.

REFLECT: If you notice these behaviours in yourself, we encourage proactive self-assessment and timely engagement with support resources below.

Self-Assessment Test

• Do you find it difficult to stop gambling, even when you intend to?
• Have you spent more than you can afford in pursuit of gambling?
• Does gambling interfere with your work, studies, or personal relationships?
• Have you borrowed money or sold possessions to finance your gambling?
• Do you feel anxious or irritable when you are not gambling?

If you answer 'yes' to one or more of these questions, consider reaching out to the mrpacho.games support team or one of the recommended professional organizations listed below.

Limits & Tools

OBSERVE: Australian best practices and legal standards encourage proactive player management through limit-setting and play-control tools. At mrpacho.games, our platform provides several options designed to protect player wellbeing.

Deposit Limits

1. Locate Settings: Log in at mrpacho.games and access your profile's 'Responsible Gaming' or 'Limits' section within your personal account dashboard.
2. Set Deposit Limits: Select your preferred time frame: daily, weekly, or monthly. Enter the maximum amount you wish to permit for deposits within the selected period. Save your settings to activate the limit.
3. Modification and Review: Decreasing a limit takes immediate effect; increases are subject to a mandatory 24-hour waiting period and confirmation to align with AU law.

Session Times & Taking Breaks

• Session Timers: Use the session timer tool located in your account area to monitor and restrict playing time, ensuring regular breaks and reducing excessive uninterrupted play.
• 'Time-Out' Feature: Activate a voluntary break of 24 to 72 hours by selecting the 'Time-Out' option in your responsible gaming dashboard. During this period, your account access is temporarily locked and cannot be overridden.

REFLECT: Limit tools serve your protection-adopt them proactively, and adjust as your personal circumstances or preferences change.

Regional Compliance Note: All tools comply with applicable AU standards under the Interactive Gambling Act and related guidance (effective 2025).

Self-Exclusion

OBSERVE: Self-exclusion is a regulatory requirement and a key responsible gaming safeguard in Australia. Players must have the right to exclude themselves from gambling services for defined periods or permanently.

How to Self-Exclude

1. Access Self-Exclusion: Sign in to your mrpacho.games account. Navigate to the 'Responsible Gaming' or 'Self-Exclusion' section via your profile controls.
2. Select Exclusion Period: Choose the desired duration-minimum 6 months, up to a permanent (lifetime) exclusion. Confirm your selection after reviewing the terms.
3. Confirmation: Confirm your self-exclusion request. You will receive an e-mail confirmation sent to your account e-mail address from [email protected].
4. Contact Support (if needed): For assistance, contact our Responsible Gaming Department at [email protected].

Consequences

• Account Access: You cannot log in, deposit, or participate in any games during self-exclusion.
• Funds & Refunds: Outstanding balances may be returned in alignment with the mrpacho.games terms and Australian law. Final withdrawals are subject to compliance checks; contact support for assistance.
• Reinstatement: Permanent exclusions cannot be revoked. Temporary exclusions will expire at the end of the chosen period, after which normal account access may resume unless otherwise notified.

Legal Obligation: mrpacho.games provides self-exclusion in compliance with Australian Interactive Gambling Act requirements and best practice as of 2025.

Support Resources

• Gambling Help Online (Australia):
  Website: gamblinghelponline.org.au
  24/7 Helpline: 1800 858 858
  Services: Free, confidential counseling, self-help tools, community forums available to all Australians.
• Gamblers Anonymous Australia:
  Website: gaaustralia.org.au
  Support: Peer support groups and meetings for individuals seeking to address gambling problems.
• GAMCARE (UK/EU):
  Website: gamcare.org.uk
  Support: Information, advice, and live chat for affected individuals globally.
• National Gambling Helpline (UK):
  Phone: 0808 8020 133 (international support)
  Services: Confidential 24/7 support, referrals, and crisis intervention.
• Gam-Anon:
  Website: gam-anon.org
  Support: For families and friends of problem gamblers, group sessions and support materials.

If you or someone you know requires assistance, these organizations provide professional, non-judgmental help in total confidence.

Help for Family

OBSERVE: Family and friends often notice gambling harm before the affected individual. Early support can make a difference.

Communication & Engagement Tips

• Approach any conversation with compassion, without blame.
• Share your concerns based on what you have observed and express willingness to help.
• Encourage the person to access support and emphasize that recovery is possible.

Family Support Groups & Resources

• Gambling Help Online - Families & Friends: Australian group chat forums and specific resources for supporting loved ones.
• Gam-Anon International: Global support network for families and friends.

Next Steps for Family Members

1. Seek professional advice from a qualified psychotherapist or counselor if the situation is severe.
2. Contact recommended hotlines (e.g., 1800 858 858 in Australia) for immediate guidance.
3. Access tailored tools for protecting household finances if needed, including bank-level transaction blocks and time-out tools as available at mrpacho.games.

REFLECT: Supporting a loved one involves persistence and compassion-use all available resources and self-care techniques.

Operator's Commitment

OBSERVE: mrpacho.games, operated by Rabidi N.V., implements robust internal risk management measures and fulfills all compliance duties set out by Australian law and global industry standards.

Internal Risk-Check Procedures

• Behavioural Monitoring: Usage patterns are subject to automated and manual analysis to detect unusual gaming-such as rapid increases in deposits, bet amounts, or prolonged play sessions.
• Automated Warnings: Where risk indicators are noted, the player receives real-time messages or prompts within their dashboard, offering information about available responsible gaming tools and support services.
• Proactive Support Contact: If repeated or severe at-risk patterns are detected, mrpacho.games support staff may initiate direct contact via e-mail (from [email protected]) to offer additional support, apart from any advertising communication or marketing content.

1. Data Confidentiality: All risk-check procedures strictly comply with privacy and data protection obligations as set out under AU law.
2. Support Intervention: Direct intervention will only be made where objective markers of potential harm are identified, and records of all interventions are maintained securely for regulatory review until at least end-2025.

Legal Declaration: These measures meet and extend beyond required standards under Australian Interactive Gambling Act provisions effective in 2025.

Updates

mrpacho.games is committed to keeping players informed of updates to responsible gaming policies and relevant tools. Notification of any material change will be made via the following:

• E-mail: Updates sent to your registered e-mail address linked to your mrpacho.games account.
• Website Banner: Prominent notification banners displayed on relevant account and responsible gaming sections of mrpacho.games.

Last updated: 19 June 2025

Contact & Feedback

For all questions or feedback concerning responsible gaming, please contact the mrpacho.games Responsible Gaming Department:

• E-mail: [email protected]
• Website: mrpacho.games

To request support regarding self-exclusion, limit setting, or to provide recommendations for further protection measures, use the dedicated feedback e-mail address. While a specific contact form is not currently available, urgent requests are prioritized through the above methods in line with AU regulatory expectations.

Author: Tahlia Reynolds, Responsible Gaming Compliance, mrpacho.games