Contact Us

As part of its commitment to legal transparency and user support in Australia, mrpacho.games provides several contact channels, each designed to facilitate prompt, documented, and compliant communication. All client support services adhere to current Australian gambling industry standards and regulatory obligations as applicable in 2025. This ensures that all queries, concerns, or notifications are addressed efficiently and within established legal frameworks.

In line with Australian Consumer Law and online gambling best practices, all communications are logged for verification and accountability. Users are encouraged to provide accurate and complete contact details to facilitate necessary identity verification, as required both by mrpacho.games and statutory obligations. While live chat and telephonic support are available, written documentation via email or web form is strongly recommended for any matter related to account security, compliance, financial issues, or dispute escalation.

The following information details all available support channels, mandatory rules for submission, user rights, and legal disclaimers applicable in the AU regulatory context.

mrpacho.games Contact Options & Submission Requirements

• Email Support Channels:
  • General Support: [email protected] (For user assistance, account issues, and general queries - prioritized for AU clients.)
  • General Enquiries: [email protected] (General purpose communication and non-support matters.)
  • Sales: [email protected] (For business partnerships and B2B queries.)
  • Press: [email protected] (For media relations and public statements.)
  • Human Resources: [email protected] (For career or recruitment inquiries.)
• Online Contact Form: Submit issues directly through the official mrpacho.games website using the secure contact form below. All fields marked * are mandatory and are processed in accordance with AU privacy and data handling regulations.
• Official Website: https://mrpacho.games (Primary location for all updates, regulatory disclosures, and access to support services.)
• Live Chat & Phone Support: Customer support is available 24/7. For urgent issues, real-time assistance can be accessed via live chat on mrpacho.games. Phone support details, when provided, are available on the website.
• Document Submission: Mrpacho.games may require formal identification or supporting documentation for the resolution of complex issues, in alignment with anti-money laundering, responsible gambling, and regulatory compliance statutes.

User Guidelines & Legal Submission Conditions

1. Identification & Data Accuracy: For all communications, users must provide a valid email/messenger address and a clear description of their request. Incomplete or inaccurate information may delay resolution or, where legally mandated, result in non-processing.
2. Processing Timeframes: Mrpacho.games will respond to all verifiable inquiries within one business day. Critical support deadlines are prioritized for Australian clients, but complex queries may require extended response periods in accordance with regulatory investigation procedures.
3. Documentation & Recordkeeping: All support submissions are documented and may be retained for verification or legal compliance, pursuant to the Privacy Act 1988 (Cth) and AU jurisdictional requirements through 2025.
4. Prohibited Content & Usage: The contact channels may not be used to submit malicious, unlawful, or fraudulent content. Abuse of services will be reported to responsible authorities, as required by AU law.

Dispute Resolution & Regulatory Contact

1. Raising Formal Complaints: If a user is dissatisfied with the resolution provided through standard channels, a formal written complaint may be escalated to the compliance officer by requesting such escalation via [email protected]. Documentation of all previous communication may be required.
2. External Regulatory Bodies: As mrpacho.games operates globally and serves AU clients, users retain the right to refer disputes to relevant regulators or independent dispute resolution services as specified by applicable Australian law (e.g., ACMA or state-specific agencies).
3. Notification of Regulatory Developments: All users are notified that advertised licensing and regulatory details should be periodically verified via the mrpacho.games website, as licensing jurisdictions (Curaçao, Anjouan, PAGCOR, etc.) are subject to clarification and annual review (current to 2025).

Mandatory Legal Disclaimers & Privacy Notice

• Privacy Commitment: All personal information submitted to mrpacho.games will be handled in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). Data is processed solely for the purpose of support, dispute resolution, and regulatory compliance, and is not shared without lawful justification.
• Email/Contact Form Legal Notice: By submitting a contact request via email or form, users consent to their data being processed and stored by mrpacho.games and its parent company Rabidi N.V. Submissions may be used as evidence in regulatory investigations or dispute mediation as warranted under AU law.
• Responsible Gambling: Communicating with support regarding problem gambling or account self-exclusion triggers all protective obligations under AU legislation. Users should clearly identify such issues to ensure priority handling and compliance with responsible gambling mandates.
• Website Limitation: mrpacho.games is exclusively referenced for all official communications. No third-party sites or brands are authorized to receive or process user contacts for mrpacho under any circumstances.
• Temporal Alignment Notice: All contact processes, complaint timeframes, and legal references herein are valid through 2025 and subject to annual review based on jurisdictional developments.

Contact Form (Secure Submission)

Regional Compliance Note (AU, 2025): All procedures, support responses, and privacy practices are continuously updated to reflect changes in the AU online gambling regulatory environment. Users are encouraged to consult mrpacho.games for the most current contact information, updated policies, and regulatory status disclosures.