Privacy Policy

This privacy policy explains how mrpacho.games collects, uses, and protects your personal information when you visit or use our online casino services. It applies to all players and site visitors from Australia, effective as of 1 January 2025. Ensuring the privacy and security of your data is our legal and operational responsibility, as mandated under Australian privacy legislation and online gambling standards.

Who We Are

OBSERVE: Legal operator data is critical for transparency and regulatory compliance. EXPAND: Although certain corporate information is pending verification, we identify our operating brand and affiliation and provide direct contact pathways. REFLECT: This approach meets AU Privacy Act requirements for clear controller identification, even where third-country/incorporated structures apply.

Operator: mrpacho operates exclusively at mrpacho.games.
Parent Company: Rabidi N.V. (Registered 2019; associated group includes Neon54, SlotsPalace, QuickWin, Casinoly, Casino Infinity).
Legal Address: Legal registration and office located in Curaçao; full address pending authoritative clarification.
Company Registration: Registration number, tax identification, and regulatory particulars are under review for jurisdictional confirmation in 2025.
Contact for Data Protection: Email: [email protected] (queries and DPO contact); general inquiries via [email protected]
Regional Office: Curaçao (CW). No physical Australian office; client services offered remotely to AU residents.

Regional Compliance Note: Operator transparency is aligned with the Australian Privacy Principles (APPs). All clarifications regarding jurisdiction or registration will be published upon regulatory update.

What Personal Data We Collect

OBSERVE: Data collection practices are subject to AU privacy, AML/CTF, and interactive gambling obligations.
EXPAND: Categories collected span direct identification data, technical and behavioral analytics, payment security, and user tracking.
REFLECT: Disclosure ensures players understand the full scope of information processed during their interaction with mrpacho.games.

Personal Data: Full name, date of birth, email address, postal address (where required), phone number (if provided), identification documents (for KYC/AML).
Account Data: Username, password (securely stored), account activity logs.
Payment Data: Transaction records, payment method details, bank/card identifiers (processed securely, never stored in plain text).
Technical Data: IP address, device type, browser information, operating system, geolocation data (where legal), log files.
Behavioral Data: Betting and gaming history, preferences, navigation clicks, session duration, communication logs.
Cookies & Tracking: Session cookies, persistent cookies, third-party analytics, advertising-related identifiers (see Cookies section).

Legal Obligation: Some information (e.g., identification, gaming history) is required to fulfill KYC/AML and responsible gambling regulatory duties under AU law.

Legal Basis for Processing

OBSERVE: AU law, including the Privacy Act 1988 and AML/CTF rules, establishes lawful bases for personal data processing.
EXPAND: Legal grounds include user consent, contractual necessity, statutory requirements, and legitimate business interests.
REFLECT: Each processing activity is mapped to an appropriate legal justification, minimizing compliance risk.

User Consent: We process personal data where you have given clear, informed consent (e.g., marketing preferences, cookies).
Contractual Necessity: Data required to deliver, maintain, and secure your mrpacho.games account and fulfill service agreements (including fund transfers, account management).
Legal Obligations: Compliance with KYC/AML, anti-fraud, age verification, and statutory reporting under Australian and international gambling laws.
Legitimate Interests: Supporting platform integrity, enhancing user safety, conducting risk analysis, analytics, and service improvements, balanced against your privacy rights.

Regional Compliance Note: AU-specific obligations prevail for Australian users; international legal requirements may apply in cross-border scenarios.

Purpose of Processing

OBSERVE: Regulatory guidelines require explicit detailing of data use.
EXPAND: Purposes range from essential service provision to marketing and fraud protection.
REFLECT: Purposes are limited, proportionate, and clearly communicated to all players and site users.

Service Delivery: Operating and maintaining your account, processing deposits/withdrawals, and providing gambling services at mrpacho.games.
User Verification: Conducting KYC checks, confirming your eligibility and legal age for gambling in Australia, and preventing identity theft.
Customer Support: Managing queries, complaints, and transactional communications through designated support channels.
Responsible Gambling: Monitoring activity to support safe gambling practices and intervene where at-risk behavior is identified.
Marketing and Promotions: (With consent) Sending promotional emails, personalized offers, and loyalty communications. You may opt out at any time.
Analytics and Improvement: Analyzing website and player behavior to improve our services, user experience, and platform security.
Fraud and Risk Management: Detecting, investigating, and preventing fraud, money laundering, and other illegal or malicious activities.

Disclosure & Sharing

OBSERVE: AU Privacy Principle 6 and industry practice require transparency regarding data recipients.
EXPAND: Disclosure occurs strictly on a need-to-know basis, subject to contractual or legal constraints.
REFLECT: All third-party relationships are governed by confidentiality and data protection agreements.

Payment Processors: Trusted third-party payment providers receive only necessary payment identifiers to complete withdrawals and deposits, under strict contractual security obligations.
IT and Hosting Providers: Platform and technical vendors may access data solely to operate or secure mrpacho.games systems.
Regulators & Authorities: Data may be disclosed to Australian (and, where legally required, overseas) regulatory authorities for compliance, licensing, or statutory reporting.
Affiliates & Group Companies: Data may be shared with subsidiaries or group entities such as Neon54, SlotsPalace, QuickWin, Casinoly, and Casino Infinity, but only where necessary and under intra-group agreements.
Advertising Partners: Limited data (as permitted by your consent) may be shared with advertising and analytics networks for marketing purposes.

No Sale of Data: mrpacho.games does not sell or trade your personal data to third parties.
Protective Clauses: All disclosures are subject to confidentiality agreements; sensitive data is never shared outside the scope of regulatory or contractual necessity.

International Transfers

OBSERVE: International data flows must comply with cross-border transfer restrictions under AU law.
EXPAND: Transfers primarily occur to platform infrastructure and group companies (parent company Rabidi N.V.) situated outside Australia (notably Curaçao and, potentially, other regulated jurisdictions as clarified in 2025).
REFLECT: Stringent contractual and technical safeguards are implemented for all international processing.

Destination Countries: Your data may be processed or stored in Curaçao, the Netherlands Antilles, or other locations where group companies and verified vendors operate. Clarifications regarding further third-country transfers will be publicly updated per legal requirements.
Safeguards: Standard contractual clauses or equivalent legal instruments are used to ensure data protection aligns with AU privacy standards. Vendors must adhere to strict confidentiality, technical, and organizational security obligations.
User Rights: You are entitled to request further information on the locations of your data and the safeguarding measures applied; please contact [email protected] for such requests.

Regional Compliance Note: All cross-border transfers comply with requirements of the Australian Privacy Principles (APP 8), and adjustments for international arrangements will be implemented as regulatory guidance evolves in 2025.

Data Retention

OBSERVE: AU law mandates limiting retention to necessity, taking into account AML/CTF requirements and legal hold periods.
EXPAND: Retention periods may differ for personal identification, transactional, and behavioral data. Early deletion is enabled in cases such as user withdrawal or fulfillment of purpose.
REFLECT: These criteria are communicated for full transparency.

Data Category	Retention Period	Deletion Criteria
Personal Data (KYC, identity verification)	Up to 5 years after account closure	Upon expiry of legal obligations (AML/CTF) or user request, unless subject to investigation
Transaction Records	5 years from completion of transaction	Upon expiry or under explicit user erasure right
Behavioral and Analytics Data	3 years post last interaction	Automatic deletion or upon consent withdrawal
Marketing Consent Data	Until consent withdrawn	Immediate deletion upon user request
Cookies and Tracking Data	Session: Until browser closed Persistent: Up to 2 years	Via browser/device settings or internal controls

Protective Clauses: Retention may be extended due to legal hold, dispute resolution, or anti-fraud investigations as required by statutory authorities.

Your Rights

OBSERVE: Under Australian law, you are entitled to exercise a full range of privacy rights.
EXPAND: Rights include access, correction, erasure, processing limitation, portability, objection, and direct marketing control.
REFLECT: Procedures are available through [email protected]; identity verification is required for all requests to protect user interests.

Access: You can request a copy of the personal information mrpacho.games holds about you at any time.
Correction: You may update or correct your data to ensure completeness and accuracy.
Deletion ("Right to Be Forgotten"): You can request permanent erasure of your personal data when no longer required, subject to legal and regulatory constraints.
Restriction: You have the right to request restriction of processing in specific circumstances (e.g., pending correction or resolution of a dispute).
Objection: You may object to the processing of your data for direct marketing or where your rights override legitimate interests.
Portability: You can obtain and reuse your data with another service provider, where technically feasible.
Withdrawal of Consent: You may withdraw consent for marketing communications at any time using opt-out mechanisms provided in each communication or by contacting support.

Protective Clauses: Certain statutory, contractual, or regulatory obligations may override some deletion or restriction requests (e.g., AML/CTF retention periods).

Cookies & Tracking Technologies

OBSERVE: Transparency on tracking technologies is required under AU privacy and electronic communications rules.
EXPAND: Types, purposes, and user controls are detailed for informed consent.
REFLECT: Management guidance is provided to optimize user autonomy and clarity.

Essential (Functional) Cookies: Enable secure login, navigation, account management, and session continuity. Without these, core site functions will not operate.
Analytics Cookies: Collect anonymized, aggregate statistics on site usage to improve our products and services. Examples include session activity and error diagnostics.
Advertising Cookies: (Only with consent) Track browsing to personalize offers and deliver relevant marketing on and off mrpacho.games; may involve third-party networks.
Session Cookies: Temporary, deleted after browsing session ends.
Persistent Cookies: Remain on your device for up to 2 years or until manually deleted.
Third-Party Cookies: May be set by integrated service providers (e.g., payment, analytics). Subject to their own privacy safeguards and only enabled with user acceptance.

Managing Cookies: You can control cookies via your browser's privacy settings or, where available, the internal privacy panel on mrpacho.games. Note that disabling essential cookies may limit platform functionality.

Data Security

OBSERVE: AU law and best practice require both technical and organizational safeguards for personal information.
EXPAND: Security measures include access controls, encryption, and staff training, supported by regular assessments.
REFLECT: Security is continuously monitored and improved, reflecting evolving cyber risk and regulatory trends.

SSL/TLS Encryption: All data transmitted between your browser and mrpacho.games servers uses industry-standard encryption to protect against interception.
Data Encryption: Sensitive information (passwords, payment details) is encrypted at rest and in transit using up-to-date cryptographic standards.
Access Controls: User data is accessible only to authorized staff on a need-to-know basis, enforced by access management policies.
System Audits and Penetration Testing: Regular security audits, vulnerability assessments, and penetration testing are conducted to identify and address risks.
Organizational Measures: Comprehensive staff training on data protection and incident response; formal data breach notification protocol in place.
Physical and Network Security: Data hosting facilities are protected by physical and electronic access controls and 24/7 monitoring.

Legal Obligations: Any data breach will be promptly notified to affected users and relevant Australian authorities in accordance with the Notifiable Data Breaches (NDB) scheme.

Complaints & Contacts

OBSERVE: AU privacy law (APP 1.4) requires effective, accessible complaint mechanisms and responsive contact channels.
EXPAND: Multichannel support is offered, with a focus on timely resolution.
REFLECT: Our commitment to user rights includes transparent escalation and regulatory contact options.

Contact for Data Protection: Email all inquiries or concerns to the designated privacy team at [email protected].
Complaint Procedure:
1. Submit your complaint or privacy question via email (preferred) or any official contact route published on mrpacho.games.
2. Our privacy team will acknowledge receipt within 5 business days and provide a substantive response within 30 days.
3. If dissatisfied, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/.

Protective Clauses: mrpacho.games is committed to fair resolution and continuous improvement based on user feedback. Your right to seek regulatory redress is fully supported.

Updates

OBSERVE: Legal requirement for policy maintenance and user notifications.
EXPAND: All changes are communicated using multiple channels.
REFLECT: Users are empowered to stay informed and exercise their privacy rights based on up-to-date information.

Policy Amendments: mrpacho.games reviews and updates this privacy policy regularly to reflect legal, operational, or technological changes. Major updates will be notified by website banners, email (where consented), or account messages.
Effective Date and Revision: This privacy policy takes effect on 1 January 2025. The latest update will always be available at https://mrpacho.games/privacy.
User Notification: Continued use of mrpacho.games after any change is deemed acceptance of the revised policy.

Regional Compliance Note: All amendments will conform to prevailing AU privacy and gambling regulatory requirements. Date of last revision: 1 January 2025.